Our most recent CQC review in August 2017 returned an inadequate report. We are now striving to achieve the ‘good’ that we know we are capable of. As part of our determined focus to turn the report around, we have been overhauling our current procedures, re-developing our care planning system and reviewing / improving our existing staff training to provide continual development of their nursing competencies.
We have also re-structured and strengthened our management team to develop a strong clinical leadership presence. This clinical supervision will directly impact staff and with better communication between our residents, staff and our management team, we will ensure that our residents are supported in an individualised way - whilst receiving the appropriate level of quality medical care and personalised nursing.
Steps that we have taken to improve our care centre include:
- Care Planning
- Nurse Call System
- Policies and Procedures
- Staffing Levels
- Improved Training
- Increased Communication between Staff / Residents / Management
- Appointed New Clinical Leadership
- Resident Forums and Coffee Mornings
- Recruitment Selection Improvement
- Improved Incident Analysis
- Stakeholder Feedback from Surveys
- New Name Nurse System with Key Workers
- Dignity Champion
- DOLS MCA Champions
- Working closely with Devon Clinical Governance Group (Devon CCG)
We value every team member and believe that everyone has something to offer, each individual brings singular talents and shared experiences - which when we all come together creates a strong and supportive working environment.
This ethos is nurtured throughout the home, by residents, visitors and staff contributing to ideas and recommendations for continually improving the care home.
David & Gina Smallridge
Gary Hood Registered Manager
Gary has a wealth of experience as a Care Home Manager. He graduated with level 6 in Management and Leadership, having recently joined our wonderful team to lead in our quest for achieving an outstanding level of standard in all areas.
A Caring & Friendly Team
We employ over 100 dedicated staff to ensure we provide the best possible care in our Residential and Nursing Units.
Here are a few of our key people from different departments who lead and assist in making the difference in all caring aspects:
Jill Bunker - Head of Residential, Teresa Dean - Housekeeping Manager, Gary Hood - Registered Manager, Lewis Paterson - Maintenance, Adelin Galiceanu - Clinical Lead, Daniel McKerracher - Maintenance, Jane Wyatt - Head of Residential Care, Steve Bowers - Catering Manager